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Flight Ticketing Agent

Flight Ticketing Agent / Call Center

The Specialty Services Flight Agent is responsible for servicing Tourico Holidays wholesale and consumer global products primarily flights but not limited as it may also include cruises, car rentals, and activities from several company websites.  Support is provided by telephone and email in conjunction with front and back office computer applications as well as Microsoft Office.

Primary Responsibilities

  • Answer inbound phone calls from clients (travel agents / other wholesale partners and their guests, direct consumers) and suppliers
  • Make outbound calls to both clients and suppliers
  • Read and reply to client and supplier emails
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations
  • Notate reservation files of all support communication

Minimum Requirements

  • Required to speak, read, and write English fluently
  • Additional languages: German, Portuguese, Spanish, Italian, French is a plus (not required)
  • GDS Experience required such as Worldspan, Sabre & Amadeus
  • Must be able to work a flexible schedule
  • Effective written and oral communication skills 
  • Effective interpersonal skills with the ability to deal with all levels of personnel
  • Must be able to use initiative and independent judgment with established guidelines

About the Company:

Tourico Holidays is the world’s fastest-growing travel distribution company. Since 1994, our valued partners in the travel industry have helped us “Connect Dreams to Destinations” across the globe.  With over 800 employees stationed at 30+ offices around the world, we are able to not only support the demand of 6,000 clients in over 100 countries, but also provide enticing travel products in order to convince the unconvinced to travel, and travel more. 

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax-deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts is offered as an employee benefit. 

http://TH Network Channel on YouTube: http://bit.ly/1UlZ81N

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