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Inbound Call Center Agent

Inbound Travel Sales Agent/ Inside Sales Representative/ Call Center Agent/Vacation Sales Advisor/Telephone Travel Agent

Are you the type of person that likes to travel? If so, then enter the world of opportunity with Tourico Holidays, the world’s fastest-growing travel distribution company. For 22 years, our valued partners in the travel industry have helped us “Connect Dreams to Destinations” across the globe. Tourico Holidays operates a 24/7 inbound call center under our B2C channel, which provides hotels, rental cars, cruises and flights to the membership and loyalty customers of our largest clients.

Inbound Travel Sales Agent will be responsible for effectively using sales techniques and methods to motivate consumers booking travel arrangements and tailor vacation package destinations. The primary skill set involves sales offerings and sales discovery to customers seeking travel reservations. The right candidate will respond to incoming phone calls, emails and will evaluate the consumer’s needs in order to maximize the selling of travel products and services. The right candidate will have in-depth knowledge of domestic and international travel destinations as well as an energetic disposition with the ability to connect to the consumer to create the ultimate sales experience and close the sales.

What You Will Be Learning/Doing:

  • Three weeks of paid training; one week of classroom training and two weeks of job shadowing.
  • Responsible for effectively using sales techniques and methods to motivate consumers booking travel arrangements.
  • Understand customer needs and requirements
  • Close sales and meet or exceed goals
  • Respond to incoming phone calls and emails and evaluate the consumer’s needs in order to maximize the selling of travel products and services.
  • Ability to upsell and obtain repeat clients based on the quality of travel arrangement experience.
  • Able to support and communicate the vision, mission, and values of the company.

Requirements/Qualifications:

  • Able to work a flexible schedule (evenings and weekends)
    • Shift will be from 4PM-1AM including 1 weekend day or both weekend days. You will get off 2 days off back to back.
  • Comfortable with metric and customer experience driven environment.
  • Bilingual Preferred (Spanish)
  • Able to educate consumers on products
  • Demonstrated sales and customer service skills
  • Travel industry / Attractions experience a plus
  • A self-starter, motivated by closing sales
  • Well versed in travel
  • Motivated by resolving customer issues and problems

Salary:

  • $12.00 hourly plus commission.
  • Overtime Available
  • No Draw Period

About the Company:

Tourico Holidays is the world’s fastest-growing travel distribution company. Since 1994, our valued partners in the travel industry have helped us “Connect Dreams to Destinations” across the globe.  With over 800 employees stationed at 30+ offices around the world, we are able to not only support the demand of 6,000 clients in over 100 countries, but also provide enticing travel products in order to convince the unconvinced to travel, and travel more. 

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax-deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts is offered as an employee benefit. 

http://TH Network Channel on YouTube: http://bit.ly/1UlZ81N

 

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