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Client Services Agent Spanish Speaker- London

Client Services, Customer Services, Call Center, Contact Center Agent - Operative 

Are you the type of person that enjoys helping others? Do you feel the need to go above and beyond when dealing with consumer and client concerns? If so, Tourico Holidays would like to speak with you about open positions on our Client Services team. Our inbound Client Service positions is for a highly motivated, energetic, dedicated service professional. This goal-oriented individual is responsible for servicing clients of Tourico Holidays which includes but is not limited to online travel agencies and direct consumers in a fast paced, fun, call center environment.

This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently is necessary. Support is provided by telephone and email, in conjunction with front and back office computer applications, as well as Microsoft Office.

If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today! We want to use your talents and expertise as a Client Services Agent- Spanish Speaker.

PRIMARY RESPONSIBILITIES

  • Enthusiastically engaging each caller and representing Tourico Holidays in a highly professional manner
  • Successfully and accurately answering client questions and provide appropriate additional information
  • Capturing accurate and legible documentation on all call activity in the Back Office system as required
  • Respond rapidly and accurately to on-line/email requests for information
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations
  • Escalate issues in accordance with Contact Center guidelines when necessary
  • Consistently maintaining departmental standards for quality
  • Achieving defined Service Level Agreements and Key Performance Indicator goals
  • Responsible to meet all company policies and procedures
  • Responsible to follow quarterly schedule and schedule changes based on call volume

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Strong customer service and listening skills
  • Languages preferred Spanish, French, German and Italian
  • Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
  • Persistent in ensuring issues are resolved accurately, effectively and timely
  • Ability to clearly and effectively maintain and update online documentation
  • Ability to follow precise direction consistently without continuous supervision
  • Detail-oriented and flexible
  • Flexibility to work overtime as required
  • Able to maintain focus and enthusiasm throughout shift assignment

About the Company:

For 21 years, Tourico Holidays has been a growing global travel brokerage company and is now the largest travel wholesaler in the US and one of the largest in the world.

Since that initial investment 21 years ago, Tourico Holidays has grown into a $1+ Billion company. From one office in Sanford, Florida, we have expanded to 30 locations worldwide on 5 continents with 650 employees and counting. Today, we provide support to 4,900 clients across 100 countries, using the most innovative technology in the business-to-business travel arena. We match demand with a robust travel supply spanning 4,500 destinations globally. 

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