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Reservation Administration Supervisor Spanish Speaker

Reservation Administration Supervisor/ Front Desk Supervisor/ Operations Supervisor/ Call Center Supervisor

The Reservation Administration Supervisor works with the Operations team of Tourico Holidays, Inc. overseeing the reservation agents in a call center environment.   The supervisor will also work closely with management to create, implement, and improve department procedures.

Essential Duties & Responsibilities

  • Responsible for daily KPI's and daily coaching, feedback, recognition and accountability of staff
  • Responsible for scheduling, and giving input for annual performance reviews.
  • Generate reports (daily, weekly and monthly)
  • Monitoring phone calls and emails and distributes workload daily.
  • Monitor queues to ensure turn times are met and reservations are processed according to procedure
  • Communicate effectively with superiors, peers and subordinates 


  • Fluent in English and Spanish
  • 1 year of travel agency or customer service experience (hospitality industry preferred)
  • 1 year of supervisory experience preferred
  • Experience working in a call center or hotel
  • Intermediate Windows/Microsoft programs
  • Ability to work nights and weekends
  • Strong written and verbal communication skills
  • Flexible, efficient, self-motivated, organized, with the ability to multi-task
  • Able to support and communicate the vision, mission and values of the company

About the Company:

Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers.

Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 39 offices worldwide with over 800 employees providing service in 30 languages.


The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts are offered as an employee benefit.

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