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Supplier Support Agent- Hong Kong

Reservation Administration Sold Out Agent

The Reservation Administration Sold Out Agent will work within our Travel Operations department. The Agent will work in direct contact with the supplier in a professional manner to re-confirm and process reservations for hotels via telephone, email and fax.  Assist team with rooming lists and various reports to send to suppliers.  Qualified candidate must have excellent multi-tasking and organizational skills with a strong sense for detail.  

Essential Duties & Responsibilities:

  • Prioritize and assist with on-the-spot relocations.
  • Prioritize, and respond to emails in the Supplier Support inbox during designated box time, take over any box times that are uncovered for the day. 
  • Maintain assignment and completion of daily pending reservation queue during shift.
  • Contact suppliers via telephone and email to confirm problematic reservations. 
  • Make outbound calls to suppliers and retrieve reservation confirmations for escalated bookings.
  • Answer inbound calls to assist suppliers with (extranet, reservations, and invoices). 
  • Read and reply to supplier emails 
  • Monitor reservation queue for new reservations and action accordingly
  • Log each task and correspondence in the database


  • Previous Travel / Hotel reservation experience
  • Ability to use Microsoft Office
  • Highly motivated and works well under pressure
  • Fluent in English; Mandarin preferred 
  • Ability to work a flexible schedule including nights and weekends
  • Able to support and communicate the vision, mission and values of the company.

About the Company:

Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers.

Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 39 offices worldwide with over 800 employees providing service in 30 languages.


The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts are offered as an employee benefit.

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