View Our Website View All Jobs

Client Services Agent

Client Services Agent, Front Desk, Customer Service, Call Center, Operations, Hotel, Reservations

Are you the type of person that enjoys helping others? Do you feel the need to go above and beyond when dealing with consumer and client concerns? If so, Tourico Holidays would like to speak with you about open positions on our Client Services team. Our inbound Client Service positions are for a highly motivated, energetic, dedicated service professional. This goal-oriented individual is responsible for servicing clients of Tourico Holidays which includes but is not limited to online travel agencies and direct consumers in a fast paced, fun, call center environment.

This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently is necessary. Support is provided by telephone and email, in conjunction with front and back office computer applications, as well as Microsoft Office.

If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today! We want to use your talents and expertise as a Client Services Agent.

PRIMARY RESPONSIBILITIES

Duties include, but are not limited to:

  • Enthusiastically engaging each caller and representing Tourico Holidays in a highly professional manner
  • Successfully and accurately answering client questions and provide appropriate additional information
  • Capturing accurate and legible documentation on all call activity in the Back Office system as required
  • Respond rapidly and accurately to online/email requests for information
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations
  • Escalate issues in accordance with Contact Center guidelines when necessary
  • Consistently maintaining departmental standards for quality
  • Achieving defined Service Level Agreements and Key Performance Indicator goals
  • Responsible to meet all company policies and procedures
  • Responsible to follow quarterly schedule and schedule changes based on call volume

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Required to speak, read, and write English fluently
  • Additionally, languages preferred; Spanish, Portuguese, German, Italian, or French
  • Strong customer service and listening skills
  • Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
  • Persistent in ensuring issues are resolved accurately, effectively and timely
  • Ability to clearly and effectively maintain and update online documentation
  • Ability to follow precise direction consistently without continuous supervision
  • Detail-oriented and flexible
  • Proficiency with Microsoft Windows / Office and Internet Explorer
  • Flexibility to work overtime as required
  • Ability to type at least 35 words per minute and accurately capture detailed information
  • Able to maintain focus and enthusiasm throughout shift assignment
  • Bilingual skills are required 

Training Dates: 

  • July 24th
  • August 14th
  • August 28th 

About the Company:

Tourico Holidays is the world’s fastest-growing travel distribution company. Since 1994, our valued partners in the travel industry have helped us “Connect Dreams to Destinations” across the globe. With over 800 employees stationed at 30+ offices around the world, we are able to not only support the demand of 4,000+ clients in over 100 countries, but also provide enticing travel products in more than 6000 destinations to convince the unconvinced to travel, and travel more., Tourico Holidays aims to provide its employees with opportunities for personal and professional career growth with regular training and development offered through the Tourico Holidays Travel Academy and a strong “promote from within” policy when it comes to recruitment, due to the growth of the organisation we have been forced to look externally to fulfil this position.

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts is offered as an employee benefit.

TH Network Channel on YouTube: http://bit.ly/1UlZ81NHey

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150