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Specialty Services Operations Supervisor

Specialty Services Supervisor/ Front Desk Supervisor/ Operations Supervisor/ Call Center Supervisor

The Operations team of Tourico Holidays, Inc. is looking for a self-motivated, driven experienced supervisor to oversee a fast-paced call center environment.   The successful candidate will be highly organized and have the ability to motivate and develop a team.

Essential Duties & Responsibilities

  • Track and monitor the teams progress as well as oversee workflow and workloads
  • Supervisor will be responsible for KPI's and monthly report cards of staff
  • Work closely with management to create, implement and maintain department procedures and activities.
  • Analyze problems and recommend solutions in line with the business requirements

Requirements/Qualifications

  • 1 year of travel agency or customer service experience (hospitality industry preferred)
  • Intermediate Windows/Microsoft programs
  • Worldspan GDS system experience and/or Amadeus Cruise
  • Working Knowledge in Car rental, Cruise and Attractions (Disney, Universal) products
  • Experience working in a call center
  • English, both spoken and written; Second language - *Spanish or Portuguese preferred
  • Strong  verbal and written communication skills
  • Passion for travel
  • Able to support and communicate the vision, mission, and values of the company

About the Company:

Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises, and transfers.

Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 39 offices worldwide with over 800 employees providing service in 30 languages.

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax-deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts are offered as an employee benefit.

TH Network Channel on Youtube: http://bit.ly/1UlZ81NHey

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