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Specialty Services Flight Agent

Specialty Services Agent

The Specialty Services Flight Agent is responsible for servicing Tourico Holidays wholesale and consumer global products primarily flights but not limited as it may also include cruises, car rentals and activities from several company websites.  Support is provided by telephone and email in conjunction with front and back office computer applications as well as Microsoft Office.

Primary Responsibilities

  • Answer inbound phone calls from clients (travel agents / other wholesale partners and their guests, direct consumers) and suppliers
  • Make outbound calls to both clients and suppliers
  • Read and reply to client and supplier emails
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations
  • Notate reservation files of all support communication

Minimum Requirements

  • Required to speak, read, and write English fluently
  • Additional languages: German, Portuguese, Spanish, Italian, French is a plus (not required)
  • GDS Experience preferred such as Worldspan, Sabre & Amadeus is a plus (not required)
  • Must be able to work a flexible schedule
  • Effective written and oral communication skills 
  • Effective interpersonal skills with the ability to deal with all levels of personnel
  • Must be able to use initiative and independent judgment with established guidelines

About the Company:

For 21 years, Tourico Holidays has been a growing global travel brokerage company and is now the largest travel wholesaler in the US and one of the largest in the world.

Since that initial investment 21 years ago, Tourico Holidays has grown into a $1+ Billion company. From one office in Sanford, Florida, we have expanded to 30 locations worldwide in 5 continents with 650 employees and counting. Today, we provide support to 4,900 clients across 100 countries, using the most innovative technology in the business-to-business travel arena. We match demand with a robust travel supply spanning 4,500 destinations globally. Our growth year to date is an astounding 42% and we receive 160 million searches a day.

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, disability and life insurance. A matching tax deferred 401(k) plan is also available.  Employees accrue paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts are offered as an employee benefit.

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